Help Center ยท shirtmoxy.com
Custom printing
Changing or canceling a custom order
Act quickly and understand how proof approval and production affect your options.
Contact us as soon as you know
Send your order reference and describe the exact change or cancellation you need. A message requesting a change does not confirm that production has stopped; wait for our reply.
We will check the artwork, garment commitments, and production status and explain what is still possible.
Before and after approval
Before final approval, ask for corrections to the design or order details. A different shirt, print location, quantity, or artwork preparation requirement may change the quote and schedule.
After approval or the start of personalized production, a change or change-of-mind cancellation may no longer be possible. We will explain any actual committed costs and proposed adjustment before proceeding; no blanket penalty is stated here.
Problems and delays are different
Custom-item change-of-mind limits do not remove remedies for defective goods or mistakes we cause. If we cannot meet a promised shipment time, we will notify you and explain the cancellation and refund rights that apply.
Keep the proof and correspondence so we can resolve the request against the agreed order details.