Your custom DTG order, step by step

Choose the shirt, prepare the artwork, approve the details, and understand what happens next.

5 minute readSHIRT MOXY HELP

Start with what you want to make

Bring your own artwork, a business logo, a group idea, or a design you want to wear. Tell us the occasion, approximate quantity, garment color, print locations, and any deadline.

The custom design area is being prepared for online ordering. Until ordering is available there, use the custom inquiry or contact us to confirm a quote and next steps. Exploring or saving a design does not place an order or collect payment.

Choose the garment and size mix

Choose from the garment styles, colors, and sizes available for your order. Review the fabric, cut, and garment-specific size chart; a mockup does not show exact fit.

For a group, collect each person’s size first. Confirm quantities by size and color, rather than only giving a total. White and charcoal heather can create different print appearances; the selected fabric and color should be part of the final review.

Prepare and submit the artwork

Start with the original design or a high-quality export at the intended print size. Remove any background you do not want printed. Keep small lettering and important lines readable.

Use only artwork you own or have permission to reproduce on apparel. Share placement notes and the desired print size. Accepted file formats and upload limits will be shown wherever files can be submitted; contact us if your file needs review.

Review the quote and proof

Before production, review the garment, colors, size quantities, print locations, artwork size, spelling, quoted total, and shipment estimate. Where a proof is provided, request corrections before approving it.

Approval means the layout and written details are ready for production. A digital proof is a visual guide, not a guarantee that printed color will be identical to a backlit screen. Fabric texture, garment color, and print preparation affect the result.

Confirm the order

An order begins when we have confirmed the quote, final proof, garment availability, and the payment or ordering arrangements provided for that order. Do not assume a contact request or an unfinished design reserves garments or a production slot.

Keep the approved proof and confirmation. If something is unclear, ask before approval. We will explain any artwork preparation charges or other changes before you accept them.

Printing and dispatch

In-stock custom printing usually takes 1–3 business days after the final proof and order details are confirmed, plus shipping. Eligible projects can be printed in as little as 1 business day. Backordered garments may need 7–14 business days lead time. Garment availability and project complexity can affect timing; the schedule agreed for your order takes priority.

DTG applies artwork directly to fabric. The print follows the garment’s surface rather than sitting on a rigid panel. We check the order before dispatch and provide shipment details and tracking when available.

Changes, care, and support

Contact us immediately if you need a change. We will confirm what is still possible; approved personalized work may already be in production, and a change may alter price or timing. Personalized items are excluded from ordinary change-of-mind returns, while defects and fulfillment mistakes remain covered.

Follow the garment care label, turn printed tees inside out for washing, and avoid ironing directly over the print. For an order problem, contact [email protected] with the order reference and photos that show the issue.

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