Help Center ยท shirtmoxy.com
Returns & exchanges
A shirt arrived wrong or defective
Get help with an incorrect size sent, a printing mistake, or a damaged garment.
Help us see the problem
Send your order reference, a description, and photos of the complete shirt plus a close-up of the affected area. If the size or item is wrong, photograph the garment label and compare it with the accepted order details.
For shipping damage, keep the parcel and photograph it too. Please aim to contact us within 7 calendar days after delivery for prompt investigation; this does not limit mandatory rights or a later report of a hidden defect.
What we review
We compare the garment, print, and quantities with the accepted order and any approved proof. A shirt sent in a size different from your confirmed order is a fulfillment issue; a correctly supplied shirt that fits differently than expected follows the ordinary return or custom-item rules.
Printed colors naturally differ from screens, but that does not mean every print issue is acceptable. Show us the result so we can assess whether it matches the approved design and reasonable product expectations.
How we put it right
Depending on the facts and the rights that apply, we will discuss a replacement, refund, or other appropriate remedy. For a confirmed error caused by us, we arrange any necessary return and cover reasonable shipping through that process.
A custom print is still covered for defects and our mistakes. Please wait for instructions before washing, repairing, or discarding the item, unless doing so is necessary for safety.