Help Center ยท shirtmoxy.com
Shipping & delivery
Production delays & event deadlines
Plan around production and understand your options if the shipment date changes.
Give your event date early
Tell us your event date, destination, size mix, and quantity before accepting a custom quote. Work backward from the date you need the shirts, including time for artwork review, garment supply, printing, and delivery.
A rush request or expedited carrier service must be specifically confirmed. A faster shipping method alone does not make printing finish sooner.
If production takes longer
If we cannot meet the shipment time promised for an accepted order, we will explain the delay, provide a revised shipment estimate, and explain your right to cancel the delayed order for a full refund.
We will obtain any consent required to keep a delayed order open. If the order cannot be fulfilled, we will notify you and promptly refund the canceled order.
If the carrier is delayed
Weather, network disruption, address problems, and customs clearance can affect travel after dispatch. Review tracking and contact us if the parcel misses the latest estimate or stops moving.
We will investigate with you. Tell us if the parcel was intended for an event so that we can discuss realistic options without assuming a replacement will arrive in time.