Help Center ยท shirtmoxy.com
Shipping & delivery
Missing, damaged, or incomplete delivery
What to check and what to send us so we can investigate a parcel problem.
Delivered, but you cannot find it
Check the tracking delivery notes, mailbox, porch, side entrance, or any safe place named by the carrier. Ask household members, reception, or building staff whether they received it.
Confirm that the address on your order is correct. Contact us if the parcel is still missing; we will review the facts rather than assuming a delivered scan settles the issue.
If the parcel or shirt is damaged
Take clear photos of the outer packaging, shipping label, and damaged item. Keep the packaging and avoid washing or repairing the shirt before we have reviewed the issue.
Please aim to report visible damage within 7 calendar days after delivery so we can investigate quickly. That request does not remove any rights you have under applicable law.
If something is missing from the order
Compare the contents with the order confirmation and any shipment notes. An order can have more than one parcel only when that has been explained in the shipment details.
Send us the order reference, missing item or size, and a photo of what arrived. We will confirm whether another parcel is on its way or whether we need to correct the order.