Help Center · shirtmoxy.com
Returns & exchanges
Exchanging a size or garment
Understand availability, eligibility, and the simplest way to get the right fit.
For a standard graphic tee
A non-personalized shirt may qualify for an exchange when you contact us within 30 calendar days after delivery and it is unworn, unwashed, and in original condition with any supplied tags.
Tell us the size or item you want. We will check availability and confirm the return instructions, any price difference, and any new shipping charge before you proceed.
For personalized apparel
A custom shirt correctly supplied to your approved details is excluded from change-of-mind exchanges, including a different size preference. Measure a favorite tee and review the selected garment’s chart before approving the order.
If we supplied the wrong size or there is a defect, contact us. Those issues are handled as order corrections rather than excluded under the custom-item rule.
When the replacement is unavailable
If the requested style, color, or size is unavailable, we will explain the options. For an eligible ordinary return, you can choose a refund instead.
Do not assume that sending a return reserves a new item. Keep your exchange confirmation so everyone is working from the same details.