THE COMPLETE HELP LIBRARY
Every article.
Every next step.
Shipping & delivery
Can one order ship to multiple addresses?
Each order has one shipping address. Place separate orders for different destinations.
Shipping policy
Free graphic-tee shipping, custom-product shipping, US destinations, carriers and delivery information.
How to track your order
Find your shipment reference and understand the carrier’s updates.
Production delays & event deadlines
Plan around production and understand your options if the shipment date changes.
Missing, damaged, or incomplete delivery
What to check and what to send us so we can investigate a parcel problem.
Addresses, delivery options & pickup
Check your destination and understand the limits of address changes and local pickup.
Returns & exchanges
Returns & exchanges policy
Eligibility, personalized apparel, return instructions, and refund timing in one place.
How to request a return
Prepare your request, receive instructions, and send an eligible shirt back safely.
A shirt arrived wrong or defective
Get help with an incorrect size sent, a printing mistake, or a damaged garment.
Exchanging a size or garment
Understand availability, eligibility, and the simplest way to get the right fit.
Refund timing & return shipping
Understand inspection, the payment credit, and who pays for return delivery.
Custom printing
FormiQ: your shirt design guide
Simple steps for uploads, text, layers, front and back artwork, saving and reviewing your shirt.
Have an idea? Request a design.
The design service, landscape PDF proofs, cart IDs, fees, expiry and your private design library.
Your custom DTG order, step by step
Choose the shirt, prepare the artwork, approve the details, and understand what happens next.
What is direct-to-garment printing?
How a digital design becomes a print that lives on fabric.
Ordering shirts for a team or event
Organize sizes, artwork, quantities, and deadlines before a group order.
Reviewing and approving your proof
The checks that help your printed order match your intended design.
Changing or canceling a custom order
Act quickly and understand how proof approval and production affect your options.
Artwork & color
Preparing an artwork file
Start with the original, keep details clean, and make the background intentional.
Print dimensions, placement & readable detail
Think in inches and shirt proportions, rather than how large a design looks on a screen.
Transparent backgrounds & unwanted borders
Make sure only the parts of your artwork you want printed are in the file.
Why print color can differ from your screen
Set realistic expectations for color on white, charcoal heather, and textured fabric.
Permission to print your artwork
Check ownership and licensing before submitting a logo, illustration, photo, or quote.
Fit & garment care
Finding your shirt size
Use a tee you like and the exact garment chart to choose your fit.
Choosing white or charcoal heather
Compare the canvas behind your design and check the exact garment details.
Washing and drying your printed tee
A simple routine that respects the garment and its artwork.
Ironing, storage & keeping the print clear
Protect the artwork from direct heat, hard creases, and harsh treatments.
Ordering & support
What to check before placing an order
Confirm the item, fit, print, price, and delivery details before you commit.
Changing or canceling an order
Get in touch quickly and confirm whether your order can still be adjusted.
Quotes, pricing & payment questions
Understand the final total and use only the payment arrangements confirmed for your order.
Contacting Shirt Moxy
Reach the team with the information needed to answer your question.
Your account
Signing in & managing your account
Understand the available account tools and where to get sign-in help.
Saving & finding your favorite designs
Use favorites to keep track of shirts you want to revisit.
Updating details & requesting account help
Keep your information accurate and contact us about access or deletion requests.
Policies & your rights
Privacy notice
What information is involved, why it is used, and how to contact us about your privacy.
Cookies & browser preferences
Understand essential site storage and manage optional tracking choices.
Terms of use & ordering
The ground rules for browsing, submitting artwork, and accepting an order.
Accessibility & motion preferences
Get help navigating the site and tell us about a barrier to browsing or ordering.
Design ownership & intellectual property
Understand the difference between buying a shirt, uploading artwork, and receiving reproduction rights.
Partner program
Joining the partner marketplace
Learn who can join and what account and payment onboarding steps are required.
Create products and set your prices
Prepare artwork, publish products, and understand how per-shirt earnings are calculated.
Share and market your Artist Page
Find your Artist Page and share product links with people who may like your designs.
Fulfillment, customer support, and claims
Understand who handles production and what to do when a customer reports a problem.
Friday payouts and bank arrival
See when earnings become eligible and why a scheduled payout may arrive at your bank later.