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Custom printing

Have an idea? Request a design.

The design service, landscape PDF proofs, cart IDs, fees, expiry and your private design library.

5 minute readSHIRT MOXY HELP

Tell us what you have in mind

Choose a shirt, color, size and quantity, then open Request a design. Sign in to your verified Shirt Moxy account. Describe your idea and attach up to 10 reference files, 512 MB each. You can edit the contact details for this request. Your sign-in email is not changed.

Your idea is in good hands. After submission, expect a reply in a few hours, no later than 24 hours. Your request number appears on the confirmation page.

Three options at a time

The standard design service provides up to nine designs per project across three rounds: three initial options, then up to two additional sets. Use Request another design to explain what you want changed. The Studio can approve exceptions.

Clear pricing, without a setup fee

The $9.99 design fee covers straightforward artwork preparation, layout and proof creation. It is a separate required line in the custom cart you choose. No design fee is collected just to review proofs. If you do not purchase any option, no design fee is charged. There is never a setup fee. Shipping and tax are TBD.

Complex illustration, new branding or a different brief may need a separate quote before additional work begins.

Read your PDF and choose a cart

Each option has its own one-page landscape PDF: artwork on the left, your selected-shirt mockup on the right. Check the logo, date, garment, size, color, quantity, SKU, cart ID and expiration. The cart URL is clickable and has a scannable QR code.

Sign in to see your private proof options. Select a design or enter its cart ID in the bag, check the proof and shirt details, then add the prepared cart. Cart IDs expire after seven days; contact the Studio for a fresh cart if you need longer.

Pending proofs and purchased designs

Before purchase, proofs are temporary, watermarked and reduced in resolution. They remain in your request workspace while their carts are active. They do not become permanent entries in My designs. Screenshots cannot be prevented, so previews are not production files.

Once payment for one option, including the required design fee, is confirmed, all designs generated for that project unlock in My designs. You can rename, delete and restore library entries, and download the original artwork. The Studio keeps high-resolution originals privately. Opening a cart or putting it in the bag is not payment.

Keeping the design service available

One unpaid project can be active per account. The normal limit is nine designs, sent three at a time. After the allowance or active project ends, a seven-day cooldown applies before another unpaid project. Your old project allowance does not reset automatically. Contact us if you need an exception.

Walk-in customers can begin with the Studio. You will still need to sign in or create a verified account with the matching email to view private designs.