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Ordering & support
Changing or canceling an order
Get in touch quickly and confirm whether your order can still be adjusted.
Send the exact request
Contact us with the order reference and a clear description of the change or cancellation. Include the replacement size, corrected address, or item details if relevant.
Do not assume an email stops fulfillment immediately. We will check the status and confirm what can be done.
Timing matters
A standard order may be easier to adjust before dispatch. A custom order may already involve approved artwork, committed garments, or personalized printing; those details affect the available options.
A change can affect the quote or shipment estimate. We will explain any proposed adjustment before proceeding. Address corrections after dispatch also depend on carrier options.
If it has already shipped
If a standard order cannot be stopped, check the return policy for an eligible non-personalized item. A correctly supplied custom item follows the custom-item rules.
If we cannot meet a promised shipment date, your delayed-order cancellation and refund rights are separate from ordinary change-of-mind limits. Contact us to discuss the circumstances.