Fulfillment, customer support, and claims

Shirt Moxy handles production and fulfillment

Shirt Moxy produces and ships partner orders. Follow order status and any action needed in your partner account, and contact the partner support channel shown there if you have an order or earnings question.

Customers can cancel before production starts. Canceled orders do not earn a partner payout. Keep order conversations in the supported channels and do not ask customers to send passwords or full payment credentials.

Seven-day replacement requests

Customers can request a replacement within seven full calendar days following confirmed delivery for a defect, damage, or incorrect item. The delivery date is day zero; the window closes at the end of the seventh following day in America/Chicago time. For example, for a Tuesday delivery, it closes at 11:59 p.m. Central Time the following Tuesday. The usual program remedy is a replacement, subject to applicable law and any other remedy required by law.

A Shirt Moxy printing, shipping, or replacement issue alone does not remove your earnings. A replacement shipment does not create a second payout for the same physical sale. Review the order details and use the support contact shown in your account if you have questions about an adjustment.

Questions about a claim

Use the order details and the partner support contact shown in your account to ask about a customer claim or an earnings adjustment. Include the order reference and the explanation shown for the adjustment; do not include sensitive customer or payment details.