Help Center ยท shirtmoxy.com
Returns & exchanges
Refund timing & return shipping
Understand inspection, the payment credit, and who pays for return delivery.
The ordinary return refund
Once an authorized return arrives, we inspect it and communicate the outcome. For an approved ordinary return, we aim to initiate the refund within 5 business days after inspection.
We use the original payment method where possible. Your bank or payment provider may take additional time to show the credit; the refund confirmation tells you when we initiated it.
Which shipping charges are covered
You pay return shipping for a change of mind, and the original shipping charge is not refunded unless required by law or agreed for your case. Use a service that gives you a shipment receipt and keep it.
If we confirm an error or defect caused by us, we cover reasonable return shipping using the process we arrange. Please get instructions before purchasing a return service.
Cancellations and a missing credit
A refund for an unfulfilled or delayed order is handled promptly under the applicable rules. It does not require a merchandise inspection when nothing has been sent.
If a confirmed refund has not appeared, check with your payment provider and contact us with the order and refund confirmation. Do not send full card details or a banking password.