Returns & exchanges policy

Eligibility, personalized apparel, return instructions, and refund timing in one place.

5 minute readSHIRT MOXY HELP

The return window

For non-personalized apparel, request a change-of-mind return within 30 calendar days after delivery. The shirt must be unworn, unwashed, and in its original condition, with any supplied tags still attached. Trying a shirt on carefully indoors to check fit is fine.

Please contact us before sending anything. Once a return is authorized, send it within 14 calendar days of receiving the return instructions, or contact us if you need help meeting that date.

What is eligible

Standard graphic tees that have not been personalized may qualify under the condition and time requirements above. A ready-made Shirt Moxy collection design is different from a shirt printed with your own names, logos, artwork, or special changes.

Personalized and custom-printed apparel is not eligible for a change-of-mind return simply because you changed your size choice, wording, or approved design. This exclusion does not apply to defective goods, an incorrect item, a print error we caused, or rights required by applicable law.

If something arrived wrong

For a wrong item, manufacturing defect, or damaged delivery, contact us as soon as you notice the issue. Please aim to report it within 7 calendar days of delivery so we can investigate promptly; this reporting request does not limit any legal rights or remedies.

Send the order reference, a description, and clear photos of the entire shirt and affected area. Keep the packaging for shipping damage. We will review the problem and arrange an appropriate replacement, refund, or other remedy.

How to request a return

Email [email protected] with your order reference, the item, the reason for the return, and whether you would prefer another size or a refund. If you have photos that help explain an issue, include them.

We will confirm eligibility and provide the return address and instructions. Our business operates online only; please do not arrive at the print facility or send a parcel to an address found elsewhere. Pack the shirt securely and retain your shipment receipt.

Shipping costs and exchanges

For a change-of-mind return, you pay the return shipping cost. Original shipping charges are not refunded unless required by law or agreed for your case. For a confirmed mistake or defect caused by us, we cover reasonable return shipping through the method we arrange.

Exchanges depend on garment and size availability. We will confirm the replacement, any price difference, and any new shipping charge before proceeding. If an exchange is not available, an eligible return can be refunded instead.

When your refund is issued

After an authorized return arrives, we inspect the item and explain the outcome. For an approved ordinary return, we aim to initiate the refund within 5 business days after inspection, using the original payment method where possible.

Your bank or payment provider may need additional time to show the credit. We will provide confirmation when the refund is initiated. Cancellation refunds and any refunds with a legally required deadline are handled promptly under the rules that apply, rather than this ordinary inspection schedule.

Your rights and the terms for your order

We do not use a custom-item exclusion to avoid responsibility for a defect or an order we fulfilled incorrectly. Approved artwork does not excuse our failure to follow the approved proof.

Mandatory consumer rights apply alongside this policy. If a product has a clearly disclosed special return condition, review it before buying; it cannot take away rights that applicable law guarantees.