Help Center · shirtmoxy.com
Policies & your rights
Terms of use & ordering
The ground rules for browsing, submitting artwork, and accepting an order.
Using the website
Use the site to explore shirts, read help, and discuss custom printing. Do not misuse the account tools, submit unlawful material, impersonate another person, or interfere with other visitors’ access.
The current storefront is a preview. Product concepts, a saved cart, and design exploration do not process payment or submit a live order.
Accepting an order
For an accepted order, confirm the merchandise or custom quote, size mix, artwork proof where applicable, total price, delivery details, and shipment estimate. Keep the written confirmation.
Availability and payment arrangements must be confirmed for the specific order. If details change before acceptance, we will explain them rather than assuming you have agreed.
Custom work and permissions
You are responsible for supplying accurate order details and artwork you are permitted to reproduce. Review the final proof before approval. We may decline work that is unlawful or where the necessary permissions are unclear.
Production should follow the approved order. A screen preview does not guarantee exact print color, and approval does not excuse a fulfillment error we cause.
Delivery, returns, and changes
Shipping and return terms supplied with your accepted order apply alongside any mandatory consumer rights. Personalized products have different change-of-mind limits from standard graphic tees.
If a shipment cannot meet its promised time, we will communicate the delay and the cancellation and refund options that apply. We do not use these terms to exclude remedies required by law.
Questions and changes to these terms
Contact [email protected] or call 713-493-5949 with a question or concern. We will review the accepted order details and discuss an appropriate resolution.
Updates to website information should be dated and do not silently replace the terms agreed for an existing order. These draft terms contain no mandatory arbitration clause or waiver of statutory rights.