Help Center · shirtmoxy.com
Shipping & delivery
How to track your order
Find your shipment reference and understand the carrier’s updates.
Find the shipment details
Use “Where’s my Moxy?” in the Help Center to enter your order number or tracking number. Tracking opens the official FedEx, UPS, or USPS site. Look for your carrier and reference in your shipment confirmation; check your spam folder too.
For an order number, signed-in customers can check their own orders immediately. Guests must match the order email and delivery ZIP or postal code. If the details do not match, Contact support prepares an editable message with the information you entered. An account preview or saved design is not an order confirmation.
Read the latest scan
Label created means shipping details have been prepared. In transit means the carrier has recorded movement. Out for delivery is an expected delivery attempt, and delivered means the carrier has recorded completion.
Some services do not scan at every stop. An estimated arrival can change as the parcel moves; refer to the most recent carrier update rather than the original label date.
If tracking needs a closer look
If the parcel stops progressing, misses its estimated delivery, or shows delivered but is missing, contact us. Include the tracking reference and what you have already checked.
We can review the shipment with you and discuss the appropriate next step. Do not post your full address or order details in a public comment.